Refund policy

Our Agreement

By completing a purchase with Rustin’ Ranch Clothing Co. (‘we’, ‘us’, or ‘our’), whether in-store or online, you agree to the following Return and Exchange Policy. Nothing in this policy limits, excludes, or modifies your statutory rights under the Australian Consumer Law.

1. In-Store Returns

  • Timeframe: Exchanges or store credit claims must be made within 30 days of purchase.

  • Proof of Purchase: A valid tax receipt or order invoice is required.

  • Condition: Items must be unworn, unwashed, undamaged, and in original "As New" condition with all tags attached. Boots must be tried on carpeted floors only.

  • Change of Mind: We do not offer cash/card refunds for change of mind. If you change your mind or select the wrong size, we will happily offer an Exchange or Store Credit.

  • Exclusions: Clearance items and special orders cannot be returned for change of mind.

 

2. Online Returns

  • Timeframe: Returns must be initiated within 30 days of receiving your order.

  • Pre-Approval: Please contact our team at admin@rustinranch.com.au or 0411 45 70 80 with your order number prior to returning items.

  • Return Shipping:

    • Change of Mind / Size Exchange: Return postage is paid by the customer.

    • Faulty or Incorrect Items: We will provide a pre-paid standard shipping label or reimburse standard postal costs upon verification.

  • Transit Responsibility: We recommend using a tracked shipping service. Rustin’ Ranch is not responsible for items lost or damaged in transit back to us.

  • Processing Time: Please allow 3 to 5 business days from the date we receive your parcel for your exchange or credit to be issued.

3. The "Boot & Hat Box" Rule Branded boot and hat boxes are considered an integral part of the product and must arrive back in resalable condition.

  • Packaging Guidelines: Wrap original packaging in protective brown paper or place inside a satchel.

  • Do Not: Apply postage labels, write on, or place packaging tape directly onto the original product box.

  • Damaged Boxes: Non-compliance will incur a $10 replacement box fee, which will be deducted from your exchange value or store credit.

4. Consumer Guarantees & Faulty Products If an item has a major fault, is damaged, or differs significantly from its description, you are entitled to your choice of a refund, repair, or replacement under Australian Consumer Law.

  • Assessment: Returned items may need to be assessed by store management or the manufacturer to confirm warranty eligibility. Normal wear and tear, misuse, or accidental damage are not covered.

  • Reimbursement: If an item is verified as faulty, all product costs and standard return postage will be fully refunded.

5. Non-Returnable Items For hygiene and clearance reasons, we cannot accept returns for change of mind on:

  • Clearance Items: Please note that items with a crossed-out price and a Clearance badge are final clearance. Choose carefully, as these items are non-refundable unless deemed faulty. (Promotional percentage-off discounts like 10% off remain eligible for standard returns).

  • Special custom orders.

  • Underwear, swimwear, socks, and earrings.

  • Gift cards or digital vouchers.

6. Return Delivery Address

Attn: Returns

Rustin’ Ranch Clothing Co.

1/78 Railside Ave

Bargo, NSW 2574

Please include a copy of your receipt/invoice and a brief note detailing your request (e.g., "Exchange for Size 10").